Go to Profile → Verification and upload photographs of a government-issued ID. Three documents are accepted — a passport, a national identity card or a driving licence — so use whichever you already hold.

You will be asked for the front and the back of the document, and a selfie holding the same one. Upload photographs, not PDFs: our card issuer accepts image files only. Make sure the whole document is inside the frame and in focus, and that it has not expired — a cut-off corner or glare across the photo page is the usual reason a submission has to be done again.

Verification happens once. Every card you create afterwards uses it, so there is nothing to repeat when you issue a second or third card.