Email support@zikcards.com, use the contact form, or message @ZikCardsSupportBot on Telegram.

If you are signed in, opening a support ticket from your dashboard is the fastest route, because it reaches us with your account already attached and we do not have to establish who you are first.

Whichever you use, including the specifics helps more than anything else: the merchant name and the time for a declined payment, or the transaction hash for a deposit that has not arrived. That is usually the difference between one reply and three.

We never message you first, and we never ask for card numbers, security codes, one-time codes or wallet keys. Anyone who does is not us.